Forever Atelier
Frequently asked questions
Clear answers about ordering, delivery, returns, product details and customer care.
How much is shipping?
Standard shipping is $5.99 per order.
When can I expect my order?
Handling usually takes 1–2 business days. Estimated transit is 3–6 business days, for an estimated total of 4–8 business days. The order cutoff is 3:00 p.m. Eastern Time, Monday through Friday. Delivery estimates are not guarantees.
How long do I have to request a return?
You have 60 days to request a return. Contact customer care before sending an item back so the correct instructions can be provided. The correspondence address is not a return destination.
How do I choose the right size?
Check the measurements and included contents on each product page. Styling objects in photographs are not included unless the description says so.
When is customer care available?
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.